Refund Policy

At Pure Merch, we want you to be fully satisfied with our Chrome extension. We offer a transparent refund policy to ensure you can subscribe to our premium services with confidence.

1. 7-Day Money-Back Guarantee

We provide a 7-day money-back guarantee on all new subscriptions. If you find that Pure Merch PRO does not meet your needs, you can request a full refund within 7 days of your initial purchase date.

2. Eligibility Criteria

To qualify for a refund, you must meet the following criteria:

• Your request must be submitted within 7 calendar days of the payment transaction.
• Refunds are eligible only for your initial subscription purchase (renewals are not eligible for refunds unless cancelled prior to the billing cycle).
• Your account must not have been suspended or banned due to violations of our Terms of Service (e.g., license sharing or reverse engineering attempts).

3. How to Request a Refund

To request a refund, please contact us directly via email at contact@puremerch.app. Please include the following details in your email:

• Your registered account email address.
• Your PayPal transaction ID or order receipt details.
• The license key associated with your account.

4. Processing Timelines

Once we receive your refund request, our support team will verify your transaction details. Verified refund requests are processed within 1 to 3 business days. The funds will be returned to your original payment method (PayPal).